Terms of Service

1. Agreement to Terms

By accessing or using the Tasty Bowls Southampton website, mobile application, or services (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Service.

We reserve the right to modify these Terms at any time. We will notify you of any material changes by posting the updated Terms on our website and updating the "Last updated" date. Your continued use of the Service after such modifications constitutes acceptance of the updated Terms.

2. Description of Service

Tasty Bowls Southampton provides an online platform that enables customers to:

• Browse and select from our menu of authentic African cuisine
• Place orders for food delivery or pickup
• Schedule catering services for events and occasions
• Access information about our products and services

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice.

3. User Accounts

3.1 Account Registration

To access certain features of the Service, you may be required to create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Maintain the security of your account credentials
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use of your account

3.2 Account Termination

We reserve the right to suspend or terminate your account at any time, with or without notice, for any violation of these Terms or for any other reason we deem necessary to protect the integrity of the Service.

4. Orders and Payment

4.1 Order Placement

When you place an order through our Service, you are making an offer to purchase the selected items at the prices stated. We reserve the right to accept or reject any order at our discretion.

Order confirmations are subject to:

• Product availability
• Accurate pricing information
• Valid payment processing
• Delivery area coverage

4.2 Pricing

All prices displayed on our website are in British Pounds (GBP) and include applicable taxes unless otherwise stated. We reserve the right to change prices at any time, but orders will be charged at the price displayed at the time of order placement.

Delivery fees and service charges may apply. These will be clearly displayed before you complete your order.

4.3 Payment

We accept various payment methods, including:

• Credit and debit cards
• Online payment processors (e.g., Stripe)
• Cash on delivery (where available)

By providing payment information, you represent and warrant that you are authorized to use the payment method and that the payment information is accurate. Payment is processed securely through our third-party payment processors.

5. Delivery and Pickup

5.1 Delivery

We offer delivery services within designated areas in Southampton. Delivery times are estimates and may vary based on:

• Order preparation time
• Delivery distance and route
• Weather conditions
• Current demand

You are responsible for providing accurate delivery address information. We are not liable for delays or failed deliveries due to incorrect address information.

5.2 Pickup

For pickup orders, you are responsible for collecting your order within the specified timeframe. Orders not collected within a reasonable time may be cancelled, and you may be charged a cancellation fee.

6. Cancellations and Refunds

6.1 Order Cancellations

You may cancel your order before it has been prepared. Once preparation has begun, cancellation may not be possible, and refunds are subject to our discretion.

We reserve the right to cancel any order for reasons including:

• Product unavailability
• Pricing errors
• Suspected fraud or abuse
• Delivery area restrictions
• Force majeure events

6.2 Refunds

Refunds will be issued in accordance with our refund policy:

• If we cancel your order, you will receive a full refund
• If you cancel before preparation begins, you will receive a full refund
• Refunds for unsatisfactory orders will be considered on a case-by-case basis
• Refunds will be processed to the original payment method within 5-10 business days

7. Food Safety and Allergens

While we take food safety seriously and follow industry best practices, you acknowledge that:

• We cannot guarantee that our kitchen is completely allergen-free
• You are responsible for informing us of any food allergies or dietary restrictions
• Cross-contamination may occur in our kitchen
• You consume our products at your own risk if you have severe allergies

If you have food allergies or dietary restrictions, please contact us before placing your order so we can discuss accommodation options.

8. Intellectual Property

All content on the Service, including but not limited to text, graphics, logos, images, software, and the compilation thereof (the "Content"), is the property of Tasty Bowls Southampton or its content suppliers and is protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, or otherwise use any Content without our prior written permission.

9. User Conduct

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable laws
• Impersonate any person or entity or misrepresent your affiliation
• Interfere with or disrupt the Service or servers connected to the Service
• Attempt to gain unauthorized access to any portion of the Service
• Transmit any viruses, worms, or malicious code
• Collect or store personal information about other users
• Use automated systems to access the Service without permission

10. Disclaimers and Limitation of Liability

10.1 Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

10.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

Our total liability for any claims arising out of or related to the Service shall not exceed the amount you paid to us in the twelve (12) months preceding the claim.

11. Indemnification

You agree to indemnify, defend, and hold harmless Tasty Bowls Southampton and its officers, directors, employees, and agents from and against any claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including legal fees) arising from your use of the Service, violation of these Terms, or infringement of any third-party rights.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions. Any disputes arising out of or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

14. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Tasty Bowls Southampton regarding the use of the Service and supersede all prior agreements and understandings.

15. Contact Information

If you have any questions about these Terms of Service, please contact us: